UK delivery
Destinations: [CONFIRM] UK regions served and postcode exclusions.
Dispatch: [CONFIRM] Supplier dispatch time in working days.
Delivery estimate: [CONFIRM] Transit time after dispatch, carrier and tracking arrangements.
Cost: [CONFIRM] Standard delivery charge, any free-delivery threshold and surcharges.
Your address and basket determine the delivery options shown at checkout. Items from different suppliers may arrive separately. Do not assume a combined parcel or a single arrival date.
Changing your mind
Return window: [CONFIRM] Approved cancellation and return policy, including when each window starts.
Return postage: [CONFIRM] Who pays for change-of-mind return delivery.
Refund timing: [CONFIRM] Processing time, original payment method and treatment of delivery charges.
Return address: [CONFIRM] Confirmed address or supplier-specific instructions. Do not send a parcel to an address found elsewhere without checking with us.
Your statutory consumer rights are not affected by this policy. This page must be approved before the store is promoted as ready to take orders.
How to request a return
Use the contact form with your order number, the item name and whether it is a change of mind or a problem with the item. We will provide the applicable instructions. Keep your proof of postage when sending a return.
Contact us about a returnDamaged or incorrect items
Tell us what happened and include your order number. Photos of the item and packaging can help. Do not send card details. [CONFIRM] Approved process for replacements, refunds and collection of faulty goods.